Troubleshooting your broadband connection
These are just our tips and advice from our own experiences. You may be best contacting your broadband provider first.
Tips for total loss of internet:
The first thing to consider is have you installed anything on your computer or installed or moved any telephone related equipment that may have caused this issue?
Has something happened to your phone line? Have you got a dial tone?
If you are still having problems try to access the internet from another device if you are able to. If another device can access the internet then obviously it is just an issue with the initial device rather than an issue with your broadband connection.
If you cannot access the internet from multiple devices or you just have the one device then the next step is to check your broadband router or modem. An obvious sign would be any red error lights. Try rebooting or powering off and on your router or modem. Wait about 30 seconds and then try the internet again.
If you are still having problems you are going to have to contact your broadband provider.
They should be able to run tests that determine whether the problem is on the phone line or at your premises.
If they tell you that the problem is at your premises then they may offer to send someone out but bear in mind it may cost you especially if the problem turns out to be something that is not the fault of the broadband provider. Another option is to call out a local IT technician.